Welcome to our support page! We are here to assist you with any questions and concerns related to Groupetto. Your trust is important to us, which is why we place great emphasis on transparency and security.
For suggestions, requests and other feedback please contact us. Our privacy policy applies.
Features
RideTogether
Whether spontaneous or planned in a group, with RideTogether you earn points for every ride and optionally share your live data for an even more immersive group riding experience.
TitleGenerator
Use artificial intelligence to generate a unique title for each of your rides, based on your personal route and performance data.
Peak Recognition
Receive notifications when you cross a peak during your ride and view all the peaks crossed in the ride details after completion.
FAQs
Can I see the average or maximum values during recording?
You can change the display of the values with a tap on the screen. In addition to the current values, you can display the average and maximum values for speed, cadence and heart rate, for example.
Does the recording of my activity pause when I stop?
Yes, your recording pauses when you stop and starts again when you continue.
Are indoor rides also supported?
With Groupetto, our goal is to become the best app for group rides. Therefore, our focus is not on indoor rides.
Where do the weather data come from?
Since the iPhone itself cannot record live weather data, we use Apple Weather data. This means we can retrieve and store the temperatures for your specific location. A data connection is required for this. These temperatures do not reflect your actual weather conditions but do allow for a rough approximation. We retrieve the weather data approximately every 30 minutes.
Can I record without cellular reception?
Groupetto requires GPS data to record your speed, distance and altitude. The GPS reception of your iPhone works even without cellular reception. Syncing your rides is only possible with a data connection.
What happens if the app crashes or quits during a recording?
If the app crashes or closes during a recording, your current ride will not be lost. When you open the app again, the ride will continue from the last saved point and continue recording.
How do I transfer my data to a new iPhone?
If you set up your new iPhone from an iCloud backup of your old iPhone, your Groupetto data will be transferred. Since we don’t use accounts, the data won’t be transferred if you set up the new iPhone without an iCloud backup.
Legal
Our terms of use are simple and clear, so you know exactly what you’re getting into.
Your privacy is as important to us as it is to you, which is why we handle your data with the utmost care.
So you know exactly who is behind Groupetto, you can find all legal information here.
